Case study

Demonstration project

Kiln

An applied intelligence product that helps engineers read decades of technical documentation with confidence.

Industry
Energy
Services
AI product, platform engineering
Year
2025
062025Kiln — hero visualHero artwork placeholder

Kiln operates and maintains energy infrastructure. Its engineers work from a technical archive that is extensive, valuable, and difficult to search.

A wrong answer is worse than no answer. The product needed to be genuinely useful without ever presenting an unsupported claim as fact.

We began with evaluation rather than modelling: defining what a good answer looks like, and how a bad one would be detected, before writing product surface.

Retrieval is grounded strictly in the document set, every response carries its sources, and confidence is expressed in the interface rather than hidden in a score.

Engineers now reach a cited answer in a fraction of the time previously spent searching, and the archive has become a working asset rather than a reference library.

Kiln is a demonstration project; no figures are published.

  • Python
  • TypeScript
  • Next.js
  • PostgreSQL
  • pgvector
  • AWS Bedrock

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